Health Care Revenue Cycle Management

An Examination of Self-Service vs. Full-Service Patient Billing

Thursday, May 18, 2023
12:00 PM-1:00 PM



Program Description

While self-service patient financial engagement options are convenient, approximately 60% of patients who begin to use self-service technologies ultimately give up and call for assistance in either completing their payment arrangements or wanting additional information before paying. This webinar examines the right mix of self-service with full-service to optimize reimbursements.
Presenters will cover strategies that combine self-service solutions such as:

  • Patient text-to-pay phone app
  • Patient web portal access to accounts
  • Apps that explain bills to patients
  • Self-pay follow-up via mail, phone, email and text with full-service options that include access to real humans, such as:
  • Live chat on web portal and text-to-pay phone app
  • Phone number to reach live person in real time provide the right mix of self-service and full-service patient engagement tools to optimize collections
This webinar is being facilitated by valued WHA Corporate Member, Meduit.

Program Objectives

Upon completion of this webinar, attendees will understand the right mix of self-service and full-service options to optimize reimbursements. 


Who Should Attend

  • Hospital and health system C-suite executives
  • Hospital and health system revenue cycle leaders
  • Hospital and health system directors of patient engagement
  • Hospital and health system billing department directors


This webinar is complimentary.