THE VALUED VOICE

Monroe Clinic, a member of SSM Health, has been awarded a WHA 100th Anniversary Values Award by Wisconsin Hospital Association (WHA). The award was presented by WHA President and CEO Eric Borgerding at the clinic’s board of directors meeting on Jan. 27.
 
In presenting the award, Borgerding highlighted Monroe Clinic’s coaching model. “The coaching model, which is embedded into your culture, boasts the philosophy that ‘every team needs a coach.’ This demonstrates your commitment to staff retention, engagement and development. The ability of coaches to empower their teams is not a minor task, and it is evident that you do this consistently and with intention.”
 
Borgerding also praised Monroe Clinic’s LEAN process improvement and quality measures. “The example of Monroe Clinic’s Imaging staff noticing that patients were receiving multiple needle sticks and knowing that there was a better way to manage this process demonstrates a patient-centric mindset. The resulting assessment that ultimately led to a new process that limits patient needle sticks shows collaboration and dedication to the overall patient experience.”
 
Congratulations to Monroe Clinic and all of its hardworking staff for receiving this very well-deserved recognition and honor.