THE VALUED VOICE

The current offering of the Wisconsin Hospital Association’s (WHA’s) Quality Residency Program, launched in August 2020, is now open. The Quality Residency Program offers a 10-month track of education, leadership training and networking on foundational quality topics. The inaugural program, launched in 2014, is back by member request and engages new and experienced hospital quality improvement leaders. It establishes a network of peer support by fostering new relationships in the quality community. Furthermore, it engages seasoned quality leaders across the state to share their expertise on the quality “must-haves” for success in a health care quality leadership role.
 
Current quality residents range in experience from five to more than 30 years in the field and exhibit a variety of professional backgrounds. Hospitals of all sizes are represented throughout many regions of the state. The modules are also offered for individual enrollment, with 27 registrants seeking topic-specific learning to serve as a refresher.
 
WHA is grateful to this year’s participants, who have shown flexibility and grace. The program, slated to begin in the spring of 2020, was delayed due to COVID-19 safety measures. The program transitioned from in-person to an all-virtual learning format. Registrants have remained engaged and have actively participated in each of the modules. They are truly great quality leaders for Wisconsin!
 
Registration is open for the upcoming March modules.  
 
MODULE G – CREATING A CULTURE OF SAFETY
Wednesday, March 10, 2021 | 9:00am – 4:00 p.m. | Zoom

• Sentinel Event Response
• Failure Modes and Effect Analysis (FMEA)
• Culture of Safety Assessment and Follow-Up
• Just Culture
• Patient Safety Tools

MODULE H - RISK MANAGEMENT
Thursday, March 11, 2021 | 9:00am – 4:00 p.m. | Zoom

• Annual Risk Assessment and Vulnerability Analysis
• Event Reporting
• Working with Liability Carrier and Handling Claims
• Root Cause Analysis
• Complaints and Grievances: Regulatory and Facility Specific Processes

For more information, email WHA Clinical Quality Improvement Advisor Jill Lindwall.