Webinar Series to Focus on the Patient Experience
WHA members are invited to attend a four-part summer webinar series, organized in partnership with 19 other state hospital associations, centered around improving the patient experience. The complimentary series entitled
Moving Forward: A New Focus on Patient Care is presented by Huron (formerly Studer Group) and offers four distinct views on how to build trust and better engage patients.
Everyday Habits to Create a Culture of Innovation
Natalie Painchaud, Director of Learning, Innosight
Tuesday, May 3
12:00 – 1:00 p.m.
Creating an Environment of Trust through Compassion
Karen Cook, RN, Coach and National Speaker, Huron
Tuesday, June 14
12:00 – 1:00 p.m.
The Patient as a Consumer: How to Create Experiences Patients Actually Value
David Duncan, PhD, Managing Director, Innosight
Tuesday, July 12
12:00 – 1:00 p.m.
Leading a Change - Ready, Inclusive Environment
Kristie Tobias, Director, National Speaker and Author, Huron
Tuesday, August 16
12:00 – 1:00 p.m.
For more information on these webinars, including registration, click on the respective titles above. Questions about this series or any other WHA education opportunity can be directed to
education@wha.org.