Aurora Sinai Medical Center, Milwaukee, 2020 Community Benefit

Helping Patients Move from Coverage to Care

Understanding health insurance can be a bit overwhelming and confusing, especially if you’ve never had access to health insurance before. However, there are many ways you can make the most of it; From Coverage to Care (C2C) is an initiative, developed by the Centers for Medicare & Medicaid Services that has been implemented by Aurora Sinai Medical Center to help patients significantly impacted by their environment, social conditions, and other factors beyond their control better understand their health care coverage to receive the health and wellness services they need to live well.
The C2C program at our hospital utilizes intensive and systematic case management by an Aurora Family Service social navigator to support patients that have been identified as hospital Emergency Department high utilizers. The case manager works with the patient to enhance health care literacy, health care self-advocacy, and health care coordination to assist program participants in accessing primary care and establishing a meaningful relationship with a health care home where they can receive the preventive services that are right for them. 

In 2019, 145 individuals received these intensive case-management services through Aurora Sinai Medical Center’s Coverage to Care program.