Tomah Health Rolls Out New Patient Feedback Program
Tomah Health has collaborated with Real-time Feedback by NRC Health to enhance patient experience and help drive service recovery. Patients who received care in the hospital’s urgent care, Warrens clinic, specialty clinic and same-day surgery departments will be contacted within three days of their visit for a two-minute call or email.
Tomah’s Shelly Egstad said, “Real-time feedback results demonstrate a statistically significant impact to enhancing a patients’ experience and perception of care. The program enables our rapid resolution of any issues identified where we can coordinate additional needs with our patients and staff.” The survey program is already paying dividends. The partnership is an example of Tomah’s continued dedication toward ensuring patients have an excellent care experience and using best practices established within the health care industry. Hospital staff also appreciate receiving the feedback, which allows them to enhance care further.
Patients interested in sharing additional feedback can do so by visiting the hospital’s website at www.tomahhealth.org