Quality Events

Webinar Two: Focus on Activating Patients as Partners in Care and Safety

Advance Your Patient Safety Strategy!  The 2025 CMS Patient Safety Structural Measure (PSSM) calls on hospitals to conduct comprehensive, system-wide assessments to identify patient safety risks and demonstrate a strong commitment to organizational improvement.  To support this effort, WHA Quality is hosting a two-part webinar series in June, facilitated by national experts from ECRI and The Just Culture Company.  

These two-hour sessions will help hospitals: 
•    Understand and apply ECRI’s Top 10 Patient Safety Concerns  
•    Identify key organizational gaps 
•    Align efforts with PSSM requirements 
•    Implement strategic, measurable safety improvements 
 
Hospitals participating in the upcoming WHA Patient Safety Webinar Series can complete ECRI’s free assessment tool to support alignment with the CMS Patient Safety Structural Measure (PSSM).  
 

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Expert Clinical Guidance for Challenging Addiction Cases

If you treat individuals struggling with opioid, stimulant, alcohol, or other drug addictions and have a complex case that could benefit from expert clinical support, the Substance Use Clinical Support Office Hours are here for you. If you're looking to expand your network of colleagues and seek guidance on treatment options for challenging cases, these opportunities are available to you.
 

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Designing Safer Systems: Behavioral Safety Planning through DMAIC and Shared Governance

Mayo Clinic Health System - Eau Claire

In this session, Mayo Clinic Health System - Eau Claire will provide a strategic overview of a multidisciplinary project aimed at reducing physical assault with injury against healthcare staff, improving both patient and staff safety, while lowering institutional costs.

Attendees will explore how collaborative efforts across disciplines, including physicians, nursing, administration, and operations, can drive meaningful change. The session will introduce the Define, Measure, Analyze, Improve, and Control (DMAIC) framework with a focus on how it can be applied to identify root causes of workplace violence and guide the implementation of data-driven interventions.

Participants will gain insight into how nurse-driven care planning and structured collaboration contribute to improved operational outcomes, including cost reductions and impacts to hospital throughput. The session will also highlight how shared decision-making groups work together, reinforcing frontline engagement and accountability in safety initiatives.

This session will be especially valuable for hospital leaders seeking scalable strategies that align clinical excellence with operational performance.

Session Objectives:

•Explore the role of multidisciplinary teams and collaborative efforts in improving patient and staff safety.

•Learn about the Define, Measure, Analyze, Improve, and Control (DMAIC) framework and its application in reducing workplace violence.

•Understand the impact that nurse-driven care planning can have on operational outcomes including direct and indirect costs.

 

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Reducing Workplace Violence Through Violence Risk Screening and Meaningful Interventions

Mercyhealth Hospital and Trauma Center - Janesville

Mercyhealth developed a targeted documentation tool to empower bedside staff to accurately record episodes of patient violence within the medical record. Alongside this, they implemented a violence risk screening tool embedded with meaningful interventions aimed at proactively identifying high-risk patients. This initiative supports staff safety, enhances leadership and security involvement, and fosters a culture where safety is a top priority. By improving reporting practices, we aim to reduce incidents of workplace violence and better protect our healthcare teams.

Project Objectives

• Provide a background of Mercyhealth and the issue they identified
• Discuss the barriers to reporting workplace violence
• Demonstrate the tools we implemented to increase reporting
• Share the interventions they established
• Help to create a culture of prioritizing staff safety across the Stateline

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WHA Financial Workshop

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Development and Implementation of a Workplace Violence Prevention Program by Focusing on Collaboration and Team Member Preparation

ThedaCare 

ThedaCare is committed to providing high-quality, comprehensive care for their communities. The health care system is also committed to the safety of patients, visitors and team members. With trends of increasing Workplace Violence (WPV) episodes directed at health care personnel, ThedaCare leaders developed a Workplace Violence Prevention framework and program to better prepare their team members to identify and respond to potential workplace violence situations. This session will highlight how this framework and program was implemented at ThedaCare Regional Medical Center–Neenah.

Session Objectives:

• Participants will learn more about the framework and structure for preventing workplace violence which has showed a reduction in workplace violence-related injuries at ThedaCare.
• Participants will be introduced to the tools and training provided to team members at ThedaCare Regional Medical Center-Neenah. Examples will also be shared which highlight the critical collaboration between clinical team members, security officers and system leaders to closely engage all team members at ThedaCare Regional Medical Center-Neenah.

 

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Expert Clinical Guidance for Challenging Addiction Cases

If you treat individuals struggling with opioid, stimulant, alcohol, or other drug addictions and have a complex case that could benefit from expert clinical support, the Substance Use Clinical Support Office Hours are here for you. If you're looking to expand your network of colleagues and seek guidance on treatment options for challenging cases, these opportunities are available to you.
 

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Healthcare Quality Data Sanity Workshop

Join WHA and Rural Wisconsin Health Cooperative for a workshop on data analysis and performance improvements. This interactive workshop will help participants analyze and interpret their data and learn ways to utilize Excel to report where there are opportunities for improvements. Performance improvements to initiate based on this data analysis will also be presented. Participants should have their laptops at this workshop and data that they have questions on or struggles with.

Objectives:

• Increased knowledge of working with data, drilling down data, and analysis for opportunites of Improvement
• Ability to apply appropriate Performance Improvement methods

Davis Balestracci, M.S. statistics, will present. He is well known for delivering his message of "data sanity" through an internationally acclaimed passionate, provocative, challenging, yet humorous and down-to-earth public speaking style.

Cost is $50 per hospital with two attendees allowed per hospital. Sponsored by Wisconsin Office of Rural Health.

For details and more information, see brochure.

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