A man was raising his daughter on his own for several years. The two of them were doing well together, until the man started feeling ill.
After work one day, the man went to the Aurora Medical Center-Summit Emergency Department with chest pain. After the physician completed a medical examination, he determined the man had a heart condition and needed ongoing care. The diagnosis also meant the man would not be able to return to work.
While still in the hospital, the man discovered that his insurance premium had not been paid and his insurance coverage had ended. His bank account had been hacked and his auto payment for his insurance premium was never completed.
The hospital’s financial advocate met with the man. After completing a financial assessment, the financial advocate was able to approve him for a 100% discount through the Advocate Aurora Health Patient Financial Assistance Program. The financial advocate was also able to also help the man apply for Medicaid to cover the ongoing care he needs.