Adam had been managing a chronic condition for many years. His symptoms had remained fairly controlled until recently when they began to worsen. Rather than seeing a doctor at the first sign of trouble, Adam wanted to try to take care of his symptoms on his own. He was only working part-time, didn’t have health insurance, and couldn’t afford to pay a medical bill.

Eventually, Adam’s symptoms worsened and he knew he needed medical care fast. Adam went to the Emergency Department at Aurora BayCare Medical Center and was admitted for an inpatient stay.

Adam reached out to the hospital’s financial advocate, who met with him in his room to complete a financial assessment.

“Adam was really worried about how he was going to pay the bills for the care he needed,” the Financial Advocate said. “So I immediately walked him through a financial assessment to see what programs were available to help.”

Following the financial assessment, the advocate was able to approve Adam for a 100% discount on his medical bills through the Aurora Health Care Patient Financial Assistance Program. The Advocate shared: “Adam was so grateful we were able to approve him for financial assistance.” He continued, “Helping people in this way is what makes my job so special.”