Sarah received care in the Emergency Department at Aurora Medical Center – Burlington. During her visit, she asked if there was someone who worked there who could help her find a way to pay her bill. The Emergency Department team connected Sarah to the hospital’s Financial Advocate.

Sarah explained to the Advocate that she was uninsured because she could not afford group insurance through her employer. She also revealed that she was experiencing additional financial hardship as she had just left an abusive situation and was starting over on her own.

Sarah had several complicated medical issues she needed support with and was concerned about the cost of her medical care.

The Financial Advocate worked with Sarah to complete a financial assessment. Through this assessment, the Advocate was able to determine that Sarah was eligible for a 100% discount through the Aurora Health Care Patient Financial Assistance Program. This approval was for the care she already received, and the follow-up care she needed.

When she received the news, Sarah’s response was, “I am so grateful for the care I received and for the opportunity to continue with the additional care in need to truly move forward with my healing.”