A young man arrived at Aurora Psychiatric Hospital experiencing a mental health crisis. While speaking with a case manager, the man grew agitated and told the case manager he wanted to go home. He insisted that he needed to leave because he couldn’t afford to pay.
 
When the patient’s case manager learned the man was uninsured, he reached out to the hospital’s Financial Advocate. The case manager informed the Advocate that it was important that this patient did not leave the facility because he was experiencing a serious mental health breakdown and he needed help now.
 
The financial advocate immediately met with the man and calmly walked through a financial assessment. Through the assessment, the Financial Advocate was able to share that he was approved for a 100% discount through the Aurora Health Care Patient Financial Assistance Program.
 
Thanks to that approval, the man stayed and was able to receive the behavioral health support he needed.