Lou arrived at the Aurora St. Luke’s South Shore for an emergency visit. Uninsured and undocumented, Lou was concerned about the financial impact of his hospital visit. Lou had been trying to find work but was struggling as he was an undocumented worker. Because he had no income, friends were supporting him financially.
 
After receiving the care he needed, Lou met with a Language Interpreter and a Financial Advocate who helped him complete a financial assessment. Unfortunately, Lou did not meet the criteria for the Emergency Alien Medicaid as the Financial Advocate hoped he would, but he was approved for a 100% discount through the Aurora Health Care Patient Financial Assistance Program. The approval not only covered his emergency visit, but also the follow-up care he required.
 
“I’m so thankful for this approval,” Lou told the Advocate. “Without it, I probably would not have come back for the additional care I need.”