Jada, 19, was estranged from her parents and lived alone in a small apartment. It would be another two months before she was eligible for insurance coverage through her employer.
 
Just when she felt she was getting ahead, she had an accident that led her to the Emergency Department at Aurora West Allis Medical Center. After a brief medical exam, the Emergency Room Provider determined Jada needed an urgent MRI.
 
Jada was distraught. She could barely pay rent that month and now she would have a hospital bill coming soon.
 
Aware of her situation, the Financial Advocate called Jada a few days after her hospital discharge. She asked if Jada would be willing to complete a financial assessment and she agreed. Following the assessment, the financial advocate informed Jada she qualified for a 100% discount through the Aurora Health Care Patient Financial Assistance Program.
 
“We were on the phone, but I could hear the tears in her voice,” said the Financial Advocate. “She was so very grateful, and her happiness definitely made my day, too!”